Hugo Garza-Galindo

Pasadena, CA

huggo.garza-galindo@outlook.com

3238799648

Summary

Technology professional with 15+ years of experience in the financial services industry with a proven ability to successfully manage customer onboarding experiences that support business and financial objectives. Strong technical and financial acumen with the interpersonal skills to manage large scale implementations across multiple platforms and technologies.

Skills

Program Management Project Management Incident Management Account Management Customer Service Salesforce Microsoft Excel Microsoft PowerPoint Microsoft Word Microsoft Project Microsoft Azure Amazon Web Services Google Cloud Cloud Computing Artificial Intelligence Virtualization Microsoft Windows Linux Mac OS Networking HTML CSS IT Strategy Leadership Information Technology Integration Networking HTML CSS C++ C Java Javascript Python C# .NET Infrastructure Development SQL Databases JSON REST PHP

Languages

English

Spanish

Work Experience

Technical Account Manager - Thomson Reuters/Refinitiv

Mar 2014 - Mar 2019

Established strategic relationships with key stakeholders including IT Directors, CTO, CIO and with business and technology professionals.
Met with customers regularly to understand their business in order to identify new opportunities and proactively address issues
Partnered with Sales and other product and services personnel to find ways to create new opportunities and maximize retention.
Trusted advisor to customers presenting best practices to successfully operate and fully realize the of value of products and services.
Improved product feature offerings by providing customer feedback to product management, development and engineering..
Presented periodic reviews of operational performance to customer leadership and recommend proactive measures to help customers avoid issues to ensure customer success.

Senior Program Manager - Thomson Reuters

Jul 2007 - Feb 2014

Led the customer onboarding journey experience and maintained the overall customer relationship.
Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.
Promoted adherence to established processes and policies in line with company and product standards.
Oversaw project activities related to customer and organizational impact (e.g., Development, Training Plans, Implementation and Support).
Ensured buy-in and alignment by building and maintaining relationships with customers and project stakeholders.
Reported on the health of products and team performance against established service level agreements at upper management reviews.
Produced technical collateral including proof-of-concept demos, beta test plans to drive business development and as learning opportunities.

Technical Account Manager - Thomson Reuters

Apr 2001 - Jun 2007

Established strategic relationships with key stakeholders including IT Directors and technology professionals.
Met with customers regularly to understand their business in order to anticipate expansion and identify new opportunities.
Oversaw entire lifecycle of solutions including pre-sale consulting, project planning, implementation, quality assurance and post implementation operational reviews.
Managed implementation leveraging internal teams and vendors recommending configuration changes / updates to improve performance and stability.
Trusted advisor to customers presenting best practices to successfully operate and fully realize the of value of products and services.
Presented periodic reviews of operational performance to customer leadership and recommended proactive measures to help customers avoid issues.